Industrial Bank: Committed to Excellence, Community, and You

Industrial Bank is guided by a set of core values that form the foundation of its operations and its commitment to its customers, employees, and community. These values are:

Leadership:

• Aspiring to excellence
• Exerting positive influence
• Holding high standards for continuous improvement

Customer Service:

• Viewing customers as the bank's greatest asset
• Providing resources to exceed customer expectations
• Striving for excellence in every interaction

Integrity:

• Maintaining honesty and trustworthiness
• Fulfilling commitments to customers and colleagues

Community:

• Actively strengthening the local community
• Building partnerships and getting involved

Relationships:

• Respecting confidentiality and protecting personal information
• Valuing diverse perspectives and opinions

These core values ensure that Industrial Bank remains a trusted partner for its customers, a strong employer for its employees, and a valuable asset to the communities it serves.